Shipping policy

We have entrusted UPS and SF Express as the carriers for product delivery. We offer free shipping for Hong Kong local purchases. A follow-up email with tracking number will be sent to the email you have provided when the products are shipped. Shipping will normally take 3-5 business days.

Please make sure the address you provided is correct. If you provide incorrect delivery information which leads to an unsuccessful delivery, please contact the carrier. We do not bear the responsibility of unsuccessful delivery or any risks during delivery. 

Ordering items not in stock will take around 2-3 weeks* depending on the item. We will send the customer an email once the item arrives. If the item was not collected within one year of the collection notification, the order will be cancelled. The item will be disposed, the payment is not refundable, and the customer will not be able to retrieve the items or make any claims. 

For stock items, you should allow us one business day to process the order. Your item will be prepared, and ready for pickup the second business day onwards (e.g. order on Monday, pickup available on Wednesday).

Please present the purchase and order confirmation email to our staff in store for pickup.

*The time frame listed is for reference only, please refer to each item's expected delivery time on their respective page.